KEY FACTS

• Facilities management services including catering, building and window cleaning,  janitorial services, and school crossing patrol services. 
• Care services including home care services, EquipU, Transport and Support Service, childrens support service and community alarms.
• Encore Hospitality Services including public and staff catering for Glasgow City Council and other private sector organisations.
• Support services including finance, human resources, learning and development, ICT and marketing, transport, technical services and procurement.

STAFFING

• Total number of staff - 7042
  • males – 1112 (16% of the workforce)  
  • females – 5930 (84% of the workforce)
  • Full-time staff - 1670
  • Part-time staff - 5372

CATERING

• Over 72,000 children in Glasgow schools have access to catering services.
• 3.6m meals served in primary schools in 2010/11, 20,000 every day.
• 1.3m meals served in secondary schools in 2010/11, over 7,000 every day. 
• 4,000 breakfasts are provided daily in all schools during the school term adding up to 3/4 million served each year. 
• in 2010/11 primary school free meal uptake was 85%
• In 2010/11 secondary school free meal uptake was 60%

CARE

• Over 600 elderly Glaswegians get meals at home.
• 68,000 hours of weekly help and assistance are delivered in mainline care .
• 110,000 visits to clients homes are carried out every week.  
• 3.6m hours of service were provided to clients during 2010/11.
• The home care service helps ensure that over 6,900 Glaswegians have a better quality of life. 
• User satisfaction levels were 90% in a stakeholder satisfaction survey undertaken in 2007/08. 

EQUIPU

• 91% of equipment deliveries were on time in 2010/11. 
• Over 97,000  items were delivered in 2010/11. 
• Total value of equipment delivered was £6.1m in 2010/11.
• Total value of equipment recycled and reissued was £2.1m in 2010/11 (34% of all equipment issued)