COMMUNITY ALARMS

Cordia Telecare Alarms is a response service currently provided to over 20,000 elderly and vulnerable residents of Glasgow, to help them maintain independent living in their own homes. The service is operated 24 hours a day, 365 days a year.

The service is available to clients aged over 75 and living alone, or with certain medical conditions.

Applications for community alarm systems are taken from CHCP's, Social Work Services, Hospital Discharge Teams and Occupational Therapists but we also welcome self referrals. Once an application has been received our admin team will process it as quickly as possible and we will endeavour to install an alarm unit as soon as practical. The dispersed alarm unit requires a modern telephone socket with a line that can make outgoing phone calls and a nearby power socket- the alarm needs to be plugged in at all times.

The dispersed system varies between an alarm unit with pendant to a full telecare system consisting of alarm unit, pendant, smoke detector, inactivity alarm. All telecare applications require a Social Work assessment.

The alarm unit is attached to the phone line and will utilise this line when the client activates the alarm. When an alarm is activated our experienced Duty Officers will listen to the call and try to resolve as speedily as possible to the satisfaction of the client.

If you would like assessed for this service contact your local Glasgow City Council Social Work Services office.

We have completed an Annual Performance Report in respect of these services for 2010-2011. This report provides details of how we have performed in the previous year as well as our plans for the upcoming year.